Salt Lake City, UT
Full-time
Salary: $28,000.00 to $45,000.00 /year
Why Work Here?
“Fun environment, competitive compensation and health insurance”
We are looking for a passionate, reliable and capable individual to assist managing Bronxton stores. You will be assigned to a specific store or you will assist with all 3 locations. Stores are located inside of Fashion Place Mall (Murray), South Town Mall (Sandy) and City Creek Mall (downtown Salt Lake).
Qualifications:
- Minimum of 2 years retail / customer experience with proven results
- Minimum of 1 year of management experience
- Approved background check
- Passionate about providing an extraordinary customer experience
- Able to work retail hours; varied and flexible schedule including nights, weekends and holidays
- Willingness to learn and receive constructive feedback
Job Requirements:
- Reliable
- A passionate attitude for active lifestyle
- Ability to multitask in a fast pace environment
- Goal oriented
ROLE:
The manager is to provide leadership to drive the sales and profits of the store through his/her own efforts and through the efforts of each individual on the team.
Responsibilities:
Customer Experience
Models how to provide an outstanding customer experience that consistently exceeds expectations by:
- Initiating a non-business opening dialogue with every customer to build rapport and break down resistance
- Building value in the Bronxton brand by sharing the Bronxton story and differentiators
- Asking open-ended probing questions to determine what to demonstrate to each customer
- Confidently demonstrating multiple items as one solution to every customer, focusing on key features and benefits based on information gained through Probing
- Suggestive selling using the fitting rooms to build complete outfitting
- Discovering and overcoming customer concerns through empathy and confidence, following the smoke out process
- Asking for every sale
- Demonstrating a solid depth of knowledge about our product lines. This includes knowledge about our brands, private label, and all categories of merchandise we sell.
- Taking the initiative to learn the most current product knowledge
- Demonstrating an entrepreneurial approach to growing their customer base through building customer contacts and maintaining the black book
Sales Accountability
- Meets minimum standards of performance consistently
- Accurately completes Daily Performance Summary at the end of each shift
- Assists in recruiting, hiring and training new employees
- Provides daily feedback to associates
- Ensure each fashion advisor meets minimum standards of performance consistently
- Ensure each fashion advisor accurately and promptly completes Daily Performance Summary at the end of each shift and Store Quarterly Minimums Summary at the end of each week
Hiring and Performance Management
- Maintain an ongoing recruiting program that fosters an environment of, “Always looking for great people.”
- Participate in interviewing and hiring decisions
- On board new hires effectively; utilize job descriptions and training schedules to ensure each fashion advisor is fully trained in the areas of product knowledge, operations and selling skills
- Develop each fashion advisor to have the capability to reach minimum standards of performance through weekly coaching meetings, and daily feedback
- Drive talent development strategy; know current talent and prepare talent for advancement and growth
- Provide ongoing training as needed in the areas of product knowledge, selling skills, and operations
- Delivery of ongoing coaching through feedback to ensure customer and operational standards are maintained
- Provides consistent execution of all elements of performance management
Sales Management
- Work with owners to plan, organize, and supervise inventory process
- Display merchandise and marketing materials in accordance with Bronxton merchandising standards
- Build schedules and posts a minimum of one week out ongoing in advance
- Perform POS functions accurately
- Work with fashion advisors to maintain all common staff areas